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Terms & Conditions


Conditions – means the terms and conditions of sale set out herein and any special terms and conditions agreed in writing by Vibrant Doors

Contract – Means any contract between Vibrant Doors and the customer incorporating these Conditions for the Sale of products via the website

Customer – (or you) Means the person whose order for Products is accepted by Vibrant Doors and is a person acting in the normal course of business whether they are a consumer, or Trade customer.

Vibrant Doors – means the Supplier, or Owner (otherwise referred to as us, we, or our)

Products – means any products and or goods ordered from Vibrant Doors by the customer, or to be supplied by Vibrant Doors to the customer via the web site.

Price – means the price for the products, and where appropriate, delivery, including any value added tax.

Order – means any order for products placed through the site or over the phone.

Web site – means the web site known as Vibrantdoors.co.uk

If you do not accept or do not agree with these terms and conditions or any part of these terms and conditions, you must not use our website. We reserve the right to update these Terms and Conditions at any time and post the updated version on the website. 

These terms and conditions do not affect your statutory rights.



To the extent that the Supplier keeps and holds any personal information about the Customer it will be held by us for the purposes of processing and completing Orders and to provide the Customer with information about offers being made by us. We will not divulge Customer information to any third party except where it is necessary for the purposes of processing and fulfilling Orders, or as is required by law. Please refer to our Privacy Policy sectio for further detail of Privacy and Cookies information.

The Supplier does use cookies in order to assist in the processing of Orders via the Web Site. They will not be used for any other purpose.


Your user content must not be illegal or unlawful, must not infringe upon any third party's legal rights, and must not be capable of giving rise to a legal action whether against you or us or a third party under any applicable law in each case.

You are not permitted to submit any user content to the website that is or has ever been the subject of any threatened, pending or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted, or published upon our website.

Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.



You must not use our website in any manner that is illegal, unlawful, fraudulent or harmful, or in relation with any illegal, unlawful, fraudulent or harmful purpose or activity; or in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

You must not use our website to copy, store, transmit, host, send, use, publish or distribute any material which consists of or is affiliated to any spy-ware, computer virus, Trojan horse, worm, keystroke logger, root-kit or other malicious computer software whatsoever.

Without our prior express written consent, you must not conduct any systematic or automated data collection activities including without limitation scraping, data mining, data extraction and data harvesting on or in relation to our website.

You must not use our website for any objective related to marketing without our prior express written consent.

We will try to ensure that the Website is available 100% of the time for our customers to buy on line. However we will not accept any liability for any reason if the website is unavailable.



The copyright and other intellectual property rights for all materials on the Website are owned by Vibrant Doors. You may download and print pages from this website for your personal, non-commercial use.

All intellectual property rights relating to this website will remain the property of Vibrant Doors.

In using the web site the customer agrees that it will not itself, or through a third party:

a)      Reverse engineer, decompile, disassemble or otherwise attempt to derive source code from the Web Site except as permitted by law;

b)      Write or develop any derivative or other software programs based, in whole or in part upon the Web Site.

All rights not expressly granted in these terms are reserved.



We accept Visa and Mastercard credit cards and Maestro, Visa, Delta, Electron debit cards. We do not accept Amex cards. Payments are made in GBP.



When you place an order through the Website, we will send an email confirmation that we have received the order, and ask you to check the details. All orders either through the web site or over the phone are subject to the terms and conditions herein.

We cannot and will not accept an order until payment has been received in full for all products and any related delivery charges.

All orders are accepted subject to stock availability which changes on a daily basis. If we are unable to supply the products that you have ordered we will inform you as soon as possible and discuss alternative solutions. If we cannot fulfil the order we will refund any payments we have received as soon as is possible but at a maximum period of 28 days.

Orders placed through the Website represent a request to purchase a product. We reserve the right to reject any order for any reason.



Our delivery procedure is as set out in our “Delivery” section.

The prices on the Website include delivery charges to England, Wales and part of Scotland apart from some areas north of Glasgow, off-shore locations, including but not limited to the Scottish Isles, Isle of Wight, Isle of Man, and Northern Ireland. We can offer delivery to certain off-shore locations please contact us by email or telephone prior to placing your order to determine the delivery charge.

All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery.

Should we try and fail to deliver on an agreed delivery date because there is no one available to take delivery, then we will seek to recharge before re-delivery, any transportation charges which we incur.

We recommend that you do not book fitters until your order has been received and checked, as delivery delays may be unforeseen.

We will try our best to meet the delivery schedule agreed with you but shall not be responsible for any failure to deliver ordered products within these time frames.

All deliveries must be signed for by a person over the age of 18.

At certain times of the year our delivery times can be affected for short periods such as during National Holidays.



Once a delivery date has been agreed between Vibrant Doors and you, the customer, this can be changed if we are notified by you, providing the goods have not been despatched. If we are notified after this time and a change to the delivery date is required by you, the goods may have already left our premises and we will charge for re-scheduling and making the delivery.



All prices are inclusive of VAT where appropriate. All prices are subject to change without prior notification. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation email.

Our site contains a wide range of products, and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Should this occur and the price is less than our stated price or higher than our stated price we will contact you to agree on a price before despatching the product.



We provide guarantees on all of our products. Please refer to the Guarantees section for details before placing your order. Our guarantees are only offered subject to following the installation procedures and care and maintenance recommendations in our fitting instructions supplied with the product and / or down loadable from the web site.



These rights during the ‘Cooling off period’ and other rights or obligations only apply to consumers and not to business buyers.

As a consumer you have the right to cancel your order for any reason within 14 working days from the date of delivery. To do so you must notify us in writing (preferably email to [email protected]) as soon as possible. The product must then be back with us in salabel condition within a further 14 days.

If the ordered products have not been despatched by us at the time of cancellation we will refund to you all the monies paid by you within 28 days.

All orders that have been despatched, whether in transit, or that have been delivered, that you require to be cancelled will incur an administration and restocking/collection charge. Please call our customer service department to discuss or arrange so that you have chance to reconsider once you know what these charges are. Alternatively, email [email protected] for details

Any goods returned by you, using transport arranged by you must be returned to us in and “as new” saleable condition and within 14 days of receipt by you and we reserve the right to check on arrival back at our premises that there is no damage or missing parts. Any cost of replacing damaged or missing parts will be deducted from any monies owed. 

Any Cancelled orders placed for made to measure products will be charged at the full sales price.

If the product is received by you and has any damage to the outer packaging then this must be noted when signing the carrier’s delivery note or hand held computer. If you take delivery and find any items damaged or missing within the packaging then please report this in writing within 48 hours of delivery and send through photos to [email protected] so that appropriate action can be agreed.

Any single items that may be missing or damaged can be replaced as soon as possible, subject to stock availability.



Nothing in these Terms and Conditions or elsewhere on our web site shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under the appropriate law.

Subject to the above, our liability to you in relating to the use of our website or under, or in association with these terms and conditions, whether in contract, tort (including negligence) or otherwise, shall be limited as follows;

a)      To the extent that the web site and the information and services on the website are provided free of charge, we shall not be liable for any loss of any nature.

b)      We shall not be liable for any consequential, indirect or special loss or damage

c)       We shall not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, reputation, data information or goodwill

d)      We shall not be liable for any loss or damage occurring out of any event or events that are beyond our reasonable control

e)      Our maximum liability in relation to any event or series of related events shall be limited to £500

f)       We shall not be responsible, and do not guarantee that any material downloaded from the website is free from any viruses or other contaminating code. You should ensure that your system has suitable anti virus protection.

g) Installation of the product deems it as acceptable merchantable quality. Claims for damage or other visible quality defects after installation will not be accepted. Inspection after delivery and failure to report damage within the 48-72 hours period will be considered as site damage. 



You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses, including without limitation, any legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers, incurred or suffered by us arising out of any breach by you of any condition of these terms and conditions.



All sizes quoted are subject to manufacturing tolerances.

The colour and appearance of actual products may differ from those items shown on the Website.

Images used on the Website is for illustrative purposes only.



We may transfer, sub-contract or otherwise deal with our rights and / or obligations under these terms and conditions without notifying you or obtaining consent.

We do not permit you to transfer, sub-contract or otherwise deal with your rights and / or obligations under these terms and conditions.



We reserve the right to make changes to these terms and conditions from time to time and without notice. Any changes will be posted to the site and will take effect immediately. You should therefore, read the terms and conditions each time you access this website.

The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

Company number: 8174740