A very positive experience. I initially gave the wrong mobile contact number but after contacting you this information was passed onto the courier company to ensure that delivery was successful. Thank you. The door looks great in our lounge and matches our folding doors in our dining room.
I would recommend Vibrant doors to any and all of my friends where I can. Determined to insure customer satisfaction through good communication and customer first attitude is key to a successful business. I wish Vibrant doors every success
Always difficult buying something online from a company you do not know but I am delighted with the service offered and the doors are beautiful. Very happy to recommend this company.
Excellent hard doors would recommend to anyone, did have a damaged door on delivery but that was sorted out easily with good customer care from Adam, so well done Vibrant Doors
Lovely doors and perfect in place of my patio doors between lounge and new garden room. Few problems with my fitter but not your fault. Put architrave round which stopped them folding flat. All sorted now, finally!
J Heather Taylor
The office staff were excellent with all my phone queries, they replied when they said they would. Overall they were very helpful. Thank you very much.
Before buying I had to obtain advice on how much could be trimmed from the tops and bottoms of a selection of doors. I received a precise reply promptly. I made my choice and am now delighted with my purchase.
We were told that the doors we ordered were difficult to get but they managed and delivered on the day we required them. I will be shopping at vibrant doors again. Nice quality doors look lovely when varnished to bring out the beautiful grain.
I ordered the doors from the pictures on the web. But they were even better than the picture showed. All glass panels are bevelled and look amazing. I would certainly recommend you.
After hours of searching both locally and online I could find no other company who could fulfil my order for 16 matching but varied size doors.A quick phone call to Vibrant and they could tell me that most of the doors were in stock and that the two or three that weren't would be very shortly.The remaining doors did indeed come in within a few days and my order was dispatched.All the doors were individually wrapped and in good order,exactly as described.The whole shopping experience from start to finish was excellent.
No hesitation recommending buying from you. From making initial enquiries to arranging delivery date n time, service was excellent. The door were very carefully delivered n promptly. Wonderful experience.
I ordered online and was immediately contacted by Vibrant Doors to say they had received my order and when the door was due for dispatch I would be contacted by the delivery company, which I was, and the door was delivered when they said it would be delivered. Excellent product, excellent service, excellect company, I would use again.
Really happy with the doors and the delivery. The doors are good quality and finish. What I liked was that Vibrant Dors have a wider range of door sizes than is common. I wanted some smaller than usually available. Communication on delivery was courteous and timely.
The doors are beautiful. I had 15 oak veneer doors installed in my bungalow refurbishment. Several people have commented on the quality and price and have said they will contact you for replacement of their doors.
Extremely satisfied with my buying experience from Vibrant Doors. Their customer service gave me accurate and comprehensive information and their prices were extremely competitive. Delivery was on-time and their packaging and carrier were chosen carefully to avoid damage in transit. A first class reliable seller.
We found just what we were looking for and had excellent advice from John about trimming doors to fit our 1930s semi. Great service. Many thanks.
fantastic service,knowledge of product, very helpful with any advise needed, my joiner says quality is really top notch,overall great experience,,,, many thanks
Great experience throughout. The care taken in packing and delivery was superb. My 'neutral' mark for Support is only because I didn't need to call on them – I'm sure it would match the rest of their service though.
Shopping has been very easy and delivery was efficient. I also spoke with your office just prior to ordering who were very helpful. I would definately use your service again. Thank you
Good experience with sales staff in direct contact, unfortunate that website suggests items are in stock when they are not. would happily use again though
Excellent product - a great price for such good quality doors. I am hoping they will help to sell my refurbishment property! Excellent service and technical support for my builder whilst he was installing them.
The staff were great, very friendly and a 'can do' attitude which is very refreshing nowadays. Delivery was a big problem, but the staff did everything they could to get them to me on time and nothing was too much trouble. They de-stressed what was a stressful problem for me. The doors were perfect and just what I needed.
Can't fault Vibrant Doors. My experience with this company has been nothing but positive. Quality of doors is exceptional. Ordered doors online and they arrived within 3-4 days. The only thing I would say is that I did request a call prior to delivery so that I could arrange for someone to be home but no-one called and it was just pure luck that the doors arrived on my husband's day off. All in all I would recommend this company and definitely use them again.
Really pleased with the door. Great quality, great delivery and great value. Everyone says "Oh I like your door, where did you get that from". Thankyou
I am delighted with the doors I received. Brilliant quality and I will definitely use you again in the future. I will highly recommend you to family and friends. Many thanks julie
Very good. But not suitable for d.i.y. but as a tradesmen was not too much of a problem. Good quality doors. Thankyou. If only you did bi folding internal doors with clear glass would place another order. Andy (A.M.P. Builders)
Very happy with the doors, particularly as this seemed to be the only company that did the sizes we needed. Good communication and very helpful on the phone before I placed the order. On the whole, would use again, but perhaps the delivery service might be improved in terms of checking for damage before despatch and again on delivery. We could not afford the time and hassle of trying to return just one door, as the joiner was booked to work on the doors the following day.
Beautiful Doors. We bought 4. Each individually wrapped. Service excellent. I needed technical advice before purchase and got the answers I needed. Nice phone call after order placed to check proposed delivery date would be OK. Happy all round. Thanks very much.
Very good service, did have some issues which the team sorted out with excellent communications. Doors are great value, quality and construction. Would use again
The original delivery was short of one part. This was provided later after a phone call. So bad was not a complete shipment, but good was that this was corrected quickly.
The whole process was excellent. The doors are exactly what we wanted and suit perfectly. The only issue was that I missed the comment on the web site about the doors not coming with handles. This was my mistake, but perhaps it could be a little more prominent. In addition you may want to offer handles as I still haven't chosen any - I am looking for something that is flush - I don't want to match others in the house - so this may be a good opportunity for you.
Vibrant doors were very helpful when the first set of doors delievered were not what we ordered. They arrange for them to be collected and the correct ones delivered at the same time. They look lovely now that they are up and really finish the room just how we wanted. Thank you.
Extremely good, I have never had such rapid response to my queries. My only comment I would make about the doors themselves is size of some of the components in particular the bottom pivot bracket fixing nut which extremely small and requires a weak pressed spanner to tighten which must be done at an angle.
Very good product, would certainly recommend to others. Only problems I had were with the extremely poor printing of the instructions. Better to throw away the supplied set and print a set from the webpage. Other than that very impressed.
I have to say that your delivery man was excellent, helpful and very friendly, happy to,put doors just where we wanted them. The doors are excellent can't stop admiring them and as I saved about £50 per door over a local supplier, who also wanted a delivery fee, I am more than happy.prompt response to my question about trimming them, all round, an excellent experience, I would recommend them to anyone. A big THANK YOU !
Very impressed with the very quick response and correction to my complaint about damaged doors. All involved, Producer, Agent and Delivery agent all responded quickly and kept me informed all the way though with new doors and collection of damges being done in 36 hours. It is good to see that service is of importance to you. Thank you. J.A.
Very easy to negotiate data regarding product requirement. Courtesy call to confirm delivery date and time on completion of order. Delivery on time and items securely packaged and in good order will return to Vibrant Doors as top of my list in the future.
The support I got off the team was tremendous. A couple of problems were sorted out in a very professional manner and extremely quickly. Recommend other to use as I certainly will. Dave C
D J Clark
I spoke to a really hepful guy, who kept me up to date about the availablilty and delivery of the door, my door style had become obsolete, so he sourced a similar door and had it delivered as soon as poss. Thanks a lot Nick
Very efficient customer service. Delivery team kept me informed & were right on time. Door are brilliant value & very good quality for the money. No problems recommending vibrant doors to others.
All in all very good the only complaint is the sticky plastic on doors absolute hell to remove!! They have come up very well considering our wonky floor .
Very competant service. Receiving goods by delivery undamaged is rare these days. ordered 5 doors , very well protected and no damage at all. good product. will use again
Good service and price - same door in Screwfix is £600 more. Couriers delivered a day earlier than they booked though so good job I was in.
Excellent! Have already recommended you to our friends. The whole process was extremely smooth, from ordering to the doors being delivered. The quality of the doors is fantastic! Thanks so much. They look lovely and just what we wanted (and more!) Lois Ashton
The product arrived quickly. The quality is good and the Builder said it was easy to fit. There are large gaps above and under the door - I am unsure as to whether they are necessary for the mechanisms to work or whether is was not properly installed.
Great value product, a small nick in one of the doors which we filled (it was already hung), instructions were clear and easy to follow and worked extremely well. The doors look great.
The shopping experience was very good. I was pleased though that I had an experienced joiner to assemble my doors. They do look very good and I am delighted with them.
Website very good. Clear product details. Ordering straight forward. Delivery information non-existent - had to chase up delivery. No apologies for delay, only excuses. Good service, once incorrect delivery had been established. Assembly and installation instructions suggested it would be a lot simpler than it was in reality. however, now fitted, the doors look and work great!
Very easy to deal with. Doors easy to fit, but surprised hinges not fitted. Also frame was not primed. Client looking for a solution for handle not to protrude to allow doors to open fully. Overall very pleased
On fitting we found several of the doors were warped, not something we could tell before fitting. Luckily I had a very skilled carpenter to install them. Overall I was happy with the 'quality V price' of the doors, and they do look very good and work very well and hopefully they will last.
I was called to arrange delivery, they turned up on the correct day, the driver was friendly, the doors had a few line marks in the white primer and i was hoping not to paint them but they will touch up. The door kit itself looks really nice, we had to sand some of the paint out of the door frame slots to make it fit togehter but overall very happy.
The fire door I ordered is fantastic quality, and really enhances our office space. I originally ordered a different door, but was given advice to go with the one we opted for - and I'm delighted we did.
This was a very easy purchase , the website was easy to browse and contained all information required. The product was exactly as shown and of good quality and value for money. Would thoroughly recommend this supplier.